Returning to your car to discover a dent or scratches, only to find no sign of the responsible driver, can be a frustrating experience. In the UAE, such incidents are classified as ‘unknown traffic accidents’, and reporting them is essential to file an insurance claim. Without a police report, your insurer will not process your claim.
Here’s a complete guide on how to report unknown traffic accidents in Abu Dhabi, Dubai, Sharjah, and other emirates.
What to Do in Case of Severe Accidents
For major accidents involving significant damage or injuries, immediately call 999 to report the incident to the authorities.
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How to Report Unknown Traffic Accidents in Each Emirate
1- Abu Dhabi – Using the SAEED App
In Abu Dhabi, minor accidents are reported through the SAEED app. Follow these steps:
- Download the SAEED app on Apple or Android devices.
- Open the app and select ‘Report’.
- Enter your mobile number and verify with the OTP sent to your phone.
- Allow location access to pinpoint the accident site.
- Select ‘Unknown’ as the accident type.
- Upload the following documents:
- Front and back of your driving license
- Front and back of your Emirates ID
- Front and back of your vehicle license
- Vehicle plate number
- Add pictures of the vehicle’s damage and click ‘Done’.
- You will receive an SMS confirmation once the report is filed.
- Service fee: AED 400
2- Dubai – Filing Through Dubai Police
If the accident occurred in Dubai, report it through the Dubai Police app:
- Download the Dubai Police app (available for Apple and Android devices).
- Under ‘Services’, select ‘Unknown Accident’.
- Review the service fee (AED 420) and click ‘Proceed’.
- Enter the required details:
- Vehicle plate number
- License number
- Picture of the damage
- Mobile number and email (optional)
- Submit your report.
- You will receive a confirmation message and an official accident report for your insurance claim.
At Petrol Stations in Dubai
Alternatively, visit the nearest ENOC petrol station, where staff will assist with the process. Provide:
- Vehicle plate number
- Driving license number
- Mobile number
- You will receive a confirmation SMS with a transaction number for tracking your case.
3- Sharjah – Reporting Through Rafid
Sharjah uses the Rafid app for minor and unknown accident reporting. Here’s how to file your report:
- Download the Rafid app on Apple or Android devices.
- Log in using your mobile number and OTP.
- Select ‘Accident Reporting’, then choose ‘Report Unknown Accident’.
- Enter your vehicle details:
- License plate number and source
- Provide your personal and contact details:
- Date of birth
- Nationality
- Mobile number and email address
- Add the accident location and details of how it occurred.
- Upload the following documents:
- Front and back of your driving license
- Front and back of your Emirates ID
- Front and back of your vehicle license
- Photos of the damaged vehicle
- Your report will be processed, and you will receive an official report within 48 hours. Vehicle inspection may be required.
4- Other Emirates – Using the MOI App
For Ajman, Umm Al Quwain, Fujairah, and Ras Al Khaimah, report unknown accidents through the Ministry of Interior (MOI) app:
- Log in to the app using your UAE Pass credentials.
- Navigate to ‘Services’ and select ‘Report Accident Against an Unknown Person’.
- Answer initial questions:
- ‘Did anyone get injured?’ If yes, call 999 immediately.
- ‘Can you move your vehicle off the road?’ If not, a report will automatically be filed.
- Provide the required details:
- Your location
- Vehicle details
- Whether you were driving at the time
- Whether you were at fault
- Upload necessary documents:
- Driving license
- Vehicle registration card
- Photos of the damaged vehicle
- Click ‘Submit’ to finalize the process. You will receive a report number, and the accident report will be accessible via the app.
- Service fee: AED 400
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Conclusion
Dealing with unknown traffic accidents can be stressful, but understanding the reporting process in your emirate makes it much easier. Whether you’re in Abu Dhabi, Dubai, Sharjah, or the northern emirates, utilizing the respective apps and services ensures your case is documented promptly and accurately. By staying informed and prepared with the required documents, you can streamline the reporting process and secure your insurance claim without unnecessary delays.
Remember, a well-documented report is your strongest asset when navigating the aftermath of any traffic incident.
